Return & Exchange Policy

At Nasir Shafi Cloth, we want every customer to be completely satisfied with their purchase. If something isn't right, we're here to make it straightforward for you.

15-Day Window

You may request a return or exchange within 15 days of delivery. Requests made after this period cannot be accepted.

Condition Requirements

To be eligible, the item must be returned in the same condition in which it was delivered — unused, unwashed, unstitched, and with all original tags and packaging intact. Items showing signs of wear, washing, stitching, or alteration are not eligible for return or exchange.

How to Start a Return or Exchange

Contact us on WhatsApp at 0300 1330580 with your order number and the reason for your request. Our team will guide you through the next steps.

Exchanges — Free of Cost

Exchanges are completely free of charge. There are no additional fees, and we cover the cost of sending your replacement item.

Returns — Courier Charges

If you prefer a return rather than an exchange, you will need to send the parcel back to our address using TCS, LCS, or any other reliable courier service. Return shipping charges are the customer's responsibility.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us on WhatsApp at 0300 1330580 as soon as possible with photos of the issue. We will arrange a replacement at no cost to you.

Processing

Once we receive and inspect your returned parcel, we will confirm the outcome with you. Approved exchanges are dispatched promptly after inspection.

Need Help?

For any questions about returns or exchanges, message us on WhatsApp at 0300 1330580 and our team will be happy to assist.